FAQ

Ordering

How do I place an order?
Add products to your cart and proceed to checkout. There you can choose your shipping method and payment option.

Can I change or cancel my order?
Please contact us as soon as possible. We cannot guarantee changes if the order has already been shipped.

Payment

What payment methods do you offer?
We offer card payments, direct payments, and invoice/installments in cooperation with Klarna.

Is it safe to pay?
Yes, all payments are processed through secure payment providers.

Delivery

How much does shipping cost?
Shipping costs are calculated at checkout based on destination, weight, and selected carrier.

Which carriers do you use?
We work with DHL, DB Schenker, Bring, UPS and FedEx.

How long is the delivery time?
Estimated delivery time is shown at checkout and depends on destination and carrier.

Chilled & Food Products

How are chilled products shipped?
Chilled items are shipped in insulated packaging with ice packs.

What should I consider when ordering chilled products?
You must:

What happens if I don’t collect my package?
We cannot guarantee product quality if the parcel is not collected on time.

Uncollected parcels will be charged for shipping, return shipping, and handling.

Returns & Complaints

Can I return food products?
No, most food products (especially chilled items) are excluded from the right of withdrawal.

What if a product is damaged?
Contact us as soon as possible and include photos.

Other

Do you ship outside Sweden?
We may offer delivery within the EU. Available options are shown at checkout.

How can I contact you?
You can reach us via email or the contact form on our website.